Employees
Buy your MBTA Pass or Private Transit Products On-line or Manage Your Account
For employees without a Harvard ID & PIN number, Use the Paper Purchasing Form
If you are an undergraduate or graduate Student click here
For more information please visit our Transit Pass Program FAQs or call 1 800 462-2235 #6
Non-received, defective, lost, or stolen Local Bus or Link Pass CharlieCard?
No paperwork needed. Call Crosby Benefits at 1-800-462-2235 #6 (Monday - Thursday, 8am - 6 pm and Friday, 8am - 5pm) or email: servicecenter@crosbybenefits.com to have a new card sent to you.
For non-received and defective cards, a new card will be sent overnight to your home (no signature required) within 24 hours. Your old CharlieCard will be deactivated. To request reimbursement for commuting expenses incurred while without ordered product, please submit a written request by either email: commuterchoice.harvard.edu or fax: 617-495-9119. When submitting your requests, receipts are necessary and can be mailed to CommuterChoice, 46 Blackstone Street. Please be sure to also include: your full name, your Harvard University ID number, a contact phone number and whether your paycheck is direct deposited.
For lost or stolen CharlieCards, a new card will be sent to your home via first class mail with 2-3 business days.Your old CharlieCard will be deactivated. Harvard cannot be responsible for lost or stolen transit products thus will not reimburse for out of pocket expenses.
Questions? Call: 617-384-RIDE or email: commuterchoice@harvard.edu
Non-received or defective Commuter Rail, Boat or Private Transit Product?
Crosby Benefit Systems must receive this form no later than the 10th of the month.
This form is NOT for lost Commuter Rail, Boat or Private Transit Products, as these items will not be replaced.
